Bank of America Opens Center for Distressed Borrowers

Bank of America took steps Tuesday to do their part in helping state residents adjust to the tough economy, opening a customer assistance center in Southington to help distressed borrowers with loan modifications and

Connecticut Attorney General George Jepsen said the response came on the heel of several complaints that the company was unwilling to work with homeowners, leaving state residents struggling to pay their mortgages and loans with no choice but to be foreclosed upon.

Jepsen said when the company was contacted, it responded well and presented the idea for the new customer assistance center to help state residents out, Jepsen said in a press release Tuesday.

"Bank of America has taken a positive step to help its customers. The center will give homeowners an opportunity to have their pending applications and paperwork reviewed or to discuss their options with home retention specialists," Jepsen said. "Having a personal contact will help to resolve many of the complaints Bank of America customers have brought to my office."

Customers can make an appointment at the center to meet with a specialist by calling (860) 385-9259. Appointments can be made at the center between 9 a.m. and 6 p.m. on weekdays and from 9 a.m. to 1 p.m. on Saturdays.

Bank of America will also participate in a free homeowners' assistance even scheduled for Nov. 15 at the Connecticut Convention Center in Hartford on Nov. 15, according to the Record-Journal.

Event information is available at www.ct.gov/dob/homeowner.