(Updated) Cox Fixes Problems That Left Town Hall, Muncipal Center Without Phones

Phone lines at Southington Town Hall were down all day but have since been restored.

Updated 10:08 p.m.
Cox Communications has restored all phone services nationwide. From Dana Nolfe, director of communications for Cox:

"All service has been restored for Cox Business VoiceManager customers impacted during the recent outage.  However, we continue to work to test the restored system and ensure it remains stable. Some customers may experience intermittent service and technical issues as we continue to closely monitor the system while we work with our technicians, engineers and vendors to ensure the service remains restored."

Original Story
Residents and businesses calling Southington Town Hall or the new Southington Municipal Center have experienced frustration today as they've been unable to connect.

Southington Town Manager Garry Brumback said it has been a bit of a frustration for the phone lines to be down, but that business has been able to continue because email has continued to work and cell phones have helped fill the gap some.

"Our immediate concern was to make sure landlines at our dispatch center were working and they have never gone down. Cox (Communications) is working on the issue and have promised it will be addressed and services restored as soon as possible."

Callers to town hall and the municipal center are currently receiving a message stating the following: "We're sorry. Due to telephone company facility trouble, your call cannot be completed at this time. Please try again later."

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Dana Nolfe, director of communications for Cox Communications, said the issue is not specific to Connecticut or even New England, but has instead affected certain business services nationwide. The company is currently working on the issue and some places have already seen services restored.

"Service is starting to come up and we are hoping that we will be able to get a lot more services back online soon. There is no timetable because it is a nationwide issue, but can say we are hoping all services will be restored as soon as possible," Nolfe said.

Nolfe said the company is hopeful that all service will be restored by morning, if not by the end of the business day Tuesday.

"It is something that could have been a devastating issue to us because we do a lot of business by phone, but email still up and there is still a relatively strong base of cell phones, so for most part we've worked around it," Brumback said.

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